OFFICE GNOSALL

1 Station Road, ST20 0EZ,Gnosall,Staffordshire

Phone: 01785 748259

Email: admin@thecarecompanystafford.co.uk

OFFICE BURSLEM (STOKE ON TRENT)

The Angel Building

12 Westport Road,Burslem,Stoke on Trent,ST6 4AW

Phone: 01782757606

Email: admin@thecarecompanystoke.co.uk

CQC inspected and rated good RGB.jpg

THE CARE COMPANY

OUR STORY

KAY GYNANE
DIRECTOR
COMPANY OWNER
 

I’m Kay Gynane the owner and sole Director of The Care Company. I work in the business every day and I’m very proud of the business I’ve developed with my team over the last 5 years. June 2018 was the 5th birthday of our business and the first birthday of "The Care Company". I am responsible for the Agency side of the business filling the shifts, interviewing new staff, overseeing the business in general and attending meetings with the Council and the bank. Although I don’t cover the care shifts I would never ask any of my staff to do anything I’m not prepared to do myself and I am always available to talk to staff and customers any time of the day and night.

How we care for people matters to me. An awful long time ago I left school to train as a nurse at Great Ormond Street hospital. Although I didn’t complete my course and qualify (disappointed mum and dad) the interest in care has remained with me. I’ve enjoyed a fantastic career which has covered roles in sales, marketing, training and project management.  I started this business because I was fed up with a corporate working life including commuting to London from Stafford daily.

Whilst I lived in Stafford my 88 year old Nan came to live with me as she lost the sight in one eye following a nasty fall and was unable to remain living on her own. She was fiercely (quite rightly) independent and reluctantly accepted the need for help with carers at home. We had support from community carers, a live-in carer and then she moved herself to a nursing home due to my husband’s failing health. My Nan spent the last 15 months of her life living in a nursing home – one of which we now provide ad-hoc care and nursing staff. During staff inductions I tell new starters about my Nan: I remind them that a care home is now that person’s home and it should be respected as such and that all the residents should be treated how they would want their parents or grandparents to be treated. The same applies to our carers working in people’s own homes.

The year before I started this business I sadly lost my 45 year old husband to a brain tumour following 13 years of pioneering treatment. Over these 13 years I met many health professionals reigniting my interest in care – I felt the need to make a difference.

I am passionate, for example, about dignity and people being allowed to die in their own home. After all in my Nan’s day this was quite normal and the main purpose of the front room in most homes. I found I had to fight health professionals to allow my husband to die at home – which was his wish.

Around 5 years ago I met Peter who is my partner. We share a home in Gnosall with our 2 dogs. On the rare days off we have we enjoy trips to the seaside with the dogs and one of our favourite places to eat at the end of the day is in Aberdovey – the fish and chips are to die for! Peter joined the business around 3.5 years ago and works behind the scenes responsible for the smooth running of the business. His remit is to keep all computers and systems working, market and promote our company and most importantly pay our staff –and correctly!

We work hard as a team to make sure customer complaints are kept to a minimum. We nip issues in the bud as soon as we can because we care. I can remember the very first customer complaint I attended in someone’s home. I was accused by a frustrated relative of sitting there in my business suit not caring and not possibly being able to understand what she was going through.

Her husband had declining health and was dissatisfied with his care package. I was able to say straightaway, actually, I do very much understand and I personally know how that feels. I make sure we carefully consider how we can overcome any issues and as  a management team accept it’s a lesson learned so we don’t repeat the same mistake again.

 

The Care Company will remain my business – we are here to stay. We want to deliver a great service and are constantly focusing on being the best that we can be through offering continued training to our staff in order to deliver excellent customer service whilst achieving a profitable business.

We are always open to suggestions and new ideas so please let us know if you have any.

SARAH ADAMS
REGISTERED MANAGER
HOMECARE
 

I’m Sarah Adams Registered Manager for The Care Company.

I was part of a small team here who commenced the home care side to this business back in Winter 2014.

My care career started back in 2000. Sadly, I lost my father to terminal cancer. At the time I worked for a large chemical company where I can now say I was unhappy in my job. I felt no sense of job fulfilment and felt very much like a number and not a person. After losing my Father and seeing the wonderful work people do in the healthcare sector I embarked my own career within the sector.

My First care role was in a large Nursing home close to where I lived. Things were very different back then as it was before any police checks. I attended an interview on a Friday and started work the next day. Thrown in at the deep end was an understatement, I remember being instructed to ‘go to room 4 and wash and dress the person’ I didn’t even know where room 4 was and certainly did not know how to support a person with their care. I went into room 4 after getting lost several times and was faced with a very frail lady in bed fast asleep with the curtains closed. I tried to wake the lady but she was so fast asleep she didn’t know I was there. I didn’t know if I could turn on the lights and didn’t want to startle her. Looking around her room for clothes and toiletries, seeing her personal belongings it suddenly dawned on me that  I didn’t have a clue what I was doing. I felt very unsupported during my time here and sadly it was a typical tale within this sector. I left after 9 months but gained some excellent experience in how not to do things!!

I started working within the community care sector as a carer. I did this role for 7 years which I enjoyed very much. I received the right training and the right support to do the job properly. I gained invaluable experience understanding the sector, how to provide the best care and learning about people with different medical conditions. I completed other roles within this job such as senior work, reviewing the customers care plans and observing other staff members some which were new to the sector. I enjoyed this nurturing aspect of the job and felt that it benefited the work force.

Following this I had my first baby Ashton. I took some time out to care for my bundle of joy! I returned to the sector as a Care Coordinator which enabled me to learn about the sector from an administration perspective. I decided this was a long-term job for me and decided to complete my managers’ degree.

Once completed I embarked on my career as a manager. I felt well equipped not only had I completed my qualifications but I had gained experience as a care worker, senior care worker and care co-ordinator.

Working for a large organization I was challenged with opening a new branch in Wolverhampton. Wow what a challenge that was! Day one I arrived at the beautifully new decorated office with one desk, one phone and one computer. I was tasked with recruiting new carers as I had none and finding customers who needed care. Little by little I made headway. My first customer was very complex, from providing a good service and gaining a good reputation the business quickly grew. We were the fastest growing branch within the company. I look back at my time here very positively.

Baby number 2 arrived , little Lucas. The traveling to Wolverhampton daily was no longer an option for me so I became the Quality Manager. I enjoyed this role but missed the hustle and bustle of managing a busy office.

I then moved to an organization closer to home. During a council meeting I met Kay Gynane the owner of  The Care Company and instantly knew she was passionate about providing high quality care. Straight away after our chance encounter I knew I would end up working for Kay. It was the right time for me to move on as I had not been happy within my role for some time.

 

In June 2018 I gave birth to my daughter Isla and enjoyed time with her on maternity leave.

In January 2019 I returned to work and now enjoying tackling the regulatory element of my role to ensure we are compliant as a business

My team now provide almost 2500 visits within the borough of Staffordshire. I am equally as passionate as Kay in providing quality care, and feel we have adopted an ethos within the company that we care for the staff as much as we do our customers. Within our team we have a wealth of experience and we are committed to supporting a stable service during difficult times within the health care sector. Let the journey continue!!

WENDY BAILEY
DEPUTY MANAGER
HOMECARE
 

I’m Wendy Bailey I am the Deputy Manager of The Care Company on the Domiciliary side.

I have been with the company for 4 years now. I joined the company in February 2015 and over the last 4 years I have supported the company to grow. I am very proud to be a part of our Team. I work full time in and out of the Office. Part of my job role is to visit our customers and listen to them and their families if they have any problems and then find a way to solve them. I take my job role very seriously and if I cannot solve the problem I will find a man or woman that can.

I have a husband Paul who is just amazing and supports me with everything. I am also a mum of 3. I have 2 daughters Chloe 20 and Sophie 18 who have both grown up to be beautiful young ladies, I also have a son Dan who is 14 and such a caring young man. I am so proud of them all they bring me so much happiness. As a child when I was asked what do you want to be when you grow up? Well it was always very simple ..I want to be a mum. This is the most important job I have. In May last year I became a grandmother to Oakley my first grandson!

  

I also have a Border Collie named Lucy. She is the Boss of the Family. Well she thinks she is. Lucy also takes her job role very seriously I suppose this is the Collie in her, she is always in the middle of whatever is going on in the house and always voicing her opinions. Well Barking her opinions, and she is always the first one to the door to greet everyone.

When I am not working I like socializing with my friends or doing something as a family.

I am a Big Stoke City supporter and a season card holder. Yes, go on I know what some of you may say ‘Someone has to be’.

We’ll all I’m saying is it could be a lot worse I could support Port Vale…

PETER DABROWSKI
OPERATIONS MANAGER
 

Hi, I am Peter Dabrowski…Piotr actually as I was born in….Poland. I am an Operations Manager in The Care Company.

My background is sales and then business and management, but I have also had a lot in common with healthcare sector while working within a couple of big government health research programs in Poland such as Polish-American Breast Cancer Research Program, Asbestos Related Diseases research and Asbestos Removal planning programs. I was a part of the research team at Institute of Occupational Medicine in my home town of Lodz. I have been doing a lot of different things in my life including sales, managing and running my own businesses in Poland. I was traveling and working in Norway and Germany in all possible trades you name it…I was there hahah well, there is not enough space on this page to tell about the whole lot…

In 2013 I arrived in the UK looking for some change in professional and private life and in early in 2014 I have met with Kay.

It “clicked” as they say hahah and we have been partners for good and bad since then. Finally, in August 2014 I have moved to Gnosall from Northampton. It was not easy for a big city guy to settle in the village on the countryside but well here I am. Me and Kay we are living together and working together in the company trying not to mix professional and private lives… (which believe me is not an easiest thing to achieve in any relationship).

When I have started it was a second year of the business run at the time by a small team of two (Kay and Office Admin - Lauren), in tiny office upstairs with sloped floor and chairs rolling against the walls when left unattended, but I was chuffed from the start with positive energy and drive Kay had to make this business work and grow but most of all with the values she wanted this company to represent in care service. So, when Kay asked me if I would have liked to join this small team and try the challenge of care industry it was "no brainer" and I said yes straight away! And here we are in 2018 with good team of dedicated people and with some 2500 care visits a week and more than thousand hours of weekly care provided.…I didn`t expect that…nobody would!

As Operations Manager of the company I am working hard to keep the wheels rolling in any circumstances and I am involved in a lot of different things from helping people who got stuck somewhere in the field in deep mud to maintenance of the premises IT and then further to finance. IT and computers were always my hobby (unfortunately!) so one of my tasks is to keep all the equipment, phones, laptops and systems alive and talking to each other without any interruption but as they are very naughty creatures I must resuscitate one or the other periodically bringing them back to life so when I hear loud “Peter…I need help here!” from the other corner of the office I know something is wrong with phone or laptop hahah…apart from that I am preparing and processing weekly payroll and one of my key responsibilities is to pay all of our staff correctly and on time.

I hope the journey will continue and with our stable and constant growth we will be able to provide good quality care to more and more of vulnerable people around.

Privately I have 23 years old daughter Sophie which is studying social care at the University in Poland and parents which also live in Poland. Kay and me live in a little cottage with two naughty black labs Maggie and Georgie in the same village we have the company office. As a hobby I ride sport bikes. I have started when I was about 10 on little moped and by now I finally got my own powerful beauty superbike Suzuki GSXR1000R which was always my dream bike. We ride with bunch of friends eating miles around Wales and Midlands…

Thank you for visiting our page….

CHARLOTTE MILLAR
CARE COORDINATOR
 

Im Charlotte Millar, everyone calls me Charley. I am one of the Care Co-ordinators based at the Stafford office. I joined The Care Company team early 2017. Although my care career started several years before this. 

There are so many aspects to my job but for me going out meeting our customers is my favourite part. I feel it’s important to listen whether it’s over the phone or face to face.  I get to meet amazing people, carers and the people we care for and they inspire me to continue working hard to ensure all our customers and staff are happy and safe. Everyday sets new challenges but with such a supportive team challenges are easily overcome. I am very passionate and take pride in the work we do.

At home I live with my partner Terence , Lola our beautiful King Charles dog and our two cats Toby and Molly. I enjoy the simple things in life taking Lola for a walk, reading a good book and taking photos of the family (when they let me) or just a nice scenery. 

CHANTELLE BETTS
CARE COORDINATOR
 

My name is Chantelle aka Tillybetts thanks to my email address that Kay took a shine to on the day of my interview in February 2017.

I am one of the Care Co-ordinators here at The Care Company at our Stafford branch.

My day to day duties include producing rotas and liaising with our staff, customers and family members to ensure the day to day running of the domiciliary side goes smoothly.

 

Before I joined The Care Company I was a beauty therapist in a very busy salon, I enjoyed my job, but I have always had a passion to go into the health sector.

I started in the company as a community carer, I loved the freedom of working in the community I loved having my windows down and turning my music up, driving around to help the local people feel safe and well in their own homes. I enjoyed the sense of satisfaction knowing I was helping people every day and took pride in my work. From here I decided this was what I wanted to do and what I wanted to have a career in. In the space of just over a year I am now working full time in the office with such a supportive team of people.

I live with my fiancé Oliver and my two children. Corey-James is 10 he loves going to cubs and all kinds of outdoor activities. Phoebe who is 3 who is a bundle of joy and brings a smile to anyone who sees her. We have a Shorky puppy called Millie she is crazy to the bone and loves to chew on everything she can get hold of.

Outside of work I enjoy taking the children out to play at parks and farms Phoebe loves a picnic and Corey loves riding his bike or scooter. I love cleaning my home I am very house proud however having a 3-year-old and a puppy sometimes its like taking one step forward and two steps back.

Thank you for visiting our website and for taking the time to read our stories.

TEAM BURSLEM
 
MELANIE HEATH
CARE COORDINATOR
RECRUITMENT&TRAINING
OFFICE BURSLEM
 

I’m Mel Heath I’m the Care Co-ordinator, Recruitment and Training for The Care Company, I have worked in care since 2010, doing a range of roles including community care, learning disabilities and more recently care co-ordinating.

My passion is to ensure that the people we care for have the highest standard of care delivered and my role within The Care Company ensures that each team member leaves my training sessions confident knowledgeable and prepared for the job in hand.

When I’m not busy working my partner and I like to spend time with our fur baby “Doug the Pug”. We enjoy long walks, traditional country pubs with a nice log fire and meals out. I’m a big fan of rugby and enjoy nothing more than attending Leicester tigers games and also watching the England team at Twickenham.

We also love to visit Turkey and have a mutual love for the county and hopefully in the future we would like to retire to our favourite location Kusadasi.

 
BETHANY DAWSON
CARE COORDINATOR
OFFICE BURSLEM

I’m Beth Dawson the new Care Co-Ordinator at The Care Company - Burslem office. My story is coming shortly...