Website Privacy and Cookies Policy Statement

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We are The Care Company, a company incorporated in England and Wales.

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Company number is 08499878 and our registered address is Unit V, Beacon Business Park, Weston Road, Stafford, ST18 0WL

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("The Care Company" / "we" / "our" / "us") we are committed to ensuring that your privacy is protected.

 

We comply with the Data Protection Act (DPA) as the UK's implementation of General Data Protection Regulation (EU) 2016/679) ("GDPR"). This is until GDPR is no longer directly applicable in the UK, together with any national implementing laws, regulations and secondary legislation as amended or updated from time to time in the UK, and any successor legislation to the GDPR and the DPA (together “Data Protection Legislation”).

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We are the data controller of data you pass to us pursuant to this policy.

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This Privacy Policy [together with our website terms and conditions and cookie policy] sets out how we  collect personal information from you and how the personal information you provide will be processed by us.

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By visiting the website (the “Website”) you are accepting and consenting to the practices described in this Privacy Policy. If you do not consent, please do not submit any personal data to us.

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What information does The Care Company hold and how will we use it?

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Information you give to The Care Company: You may give us information about you by completing enquiry forms on the website or by requesting via the website that we send you marketing information. The information you give us may include your name, email address, address/location and phone number. This does not include all personal data processed by The Care Company but only personal data it collects through its website.

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We will retain this information while we are corresponding with you or providing services to you or to a customer you represent. We will retain this information for up to 8 years.

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Information The Care Company collects about you:

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The Care Company may collect the following information from you when you visit the website:

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• Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

• Information about your visit, including the full Uniform Resource Locators (URL), click-stream to, through and from the website (including date and time), products you viewed or searched for, page response times, website errors, length of visits to certain pages, page interaction information, methods used to browse away from the page and any phone number used to call our helpline

 

Cookies

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The Website uses cookies to distinguish you from other users of the website.

For detailed information on the cookies we use and the purposes for which we use them, please see cookie policy: http://www.aboutcookies.org

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Use Made of the Information

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The Care Company may use the information we receive and/or collect about you to:

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• Fulfil our obligations under any contract we have entered with you or with a Customer you represent, and to provide you or the relevant Customer with information or services you or the Customer has requested

• Send you newsletters and marketing information if you have consented to us doing so

• Notify you of products and services we feel may interest you

• Monitor website usage and provide statistics for the internal purposes of improving and developing the website and the services we provide via the website

• Where the processing enables The Care Company to enhance, modify, personalise or otherwise improve the website, its services or communications

• To identify and prevent fraud

• To enhance the security of The Care Company's network and information systems

• To better understand how people, interact with The Care Company's website

• To administer the website and carry out data analysis, troubleshooting and testing; and

• To determine the effectiveness of promotional campaigns and advertising

 

Where we are processing personal data, we have obtained via the website on the basis of having obtained consent from you, you have the right to withdraw your consent to the processing of your personal data at any time. If you would like to withdraw your consent or if you wish to have your information removed from our database or if you do not want us  to  contact  you  for  marketing  purposes, please let us know by contacting us via 01785 748259 or email at admin@thecarecompanystafford.co.uk and we will take steps to ensure that this information is deleted as soon as reasonably practicable.

We will not share, sell or distribute any of the information you provide to us (other than set out in this policy) without your prior consent, unless required to do so by law.

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How Safe is your Information?

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Where we have given you (or where you have chosen) a password which enables you to access certain parts of the website, you are responsible for keeping this password confidential. 

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We ask you not to share a password with anyone.

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Protecting your security and privacy is important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the Data Protection Legislation. The website is protected by various levels of security technology, which are designed to protect your information from   any unauthorized or unlawful access, processing, accidental loss, destruction and damage.

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We will do our best to protect your personal data but the transmission of information via the Internet is not completely secure. Any such transmission is therefore at your own risk.

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Disclosure of your Information

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Please note we may need to disclose your personal information where we:

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• Sell any or all our business or assets or we buy another business or assets in which case we may disclose your personal data to the prospective buyer or seller

• Are under a legal duty to comply with any legal obligation or to enforce or apply our terms and conditions; or

• Need to disclose it to protect our rights, property or the safety of our customers or others, including the exchange of information with other companies, organizations and/or governmental bodies for the purposes of fraud protection and credit risk reduction

 

Your Rights in Respect of your Data

 

If any of the information you provide to us via the website changes or if you wish to access or rectify the information we hold about you, or request that such information be transmitted directly to another data controller, or to request that your information is deleted or if you wish to restrict or object to the processing of your information please let us know as soon as possible so that we can make the necessary changes to the information we hold for you on our database. If you wish to make any changes to your information,  please contact us via  01785 748259  or email  admin@thecarecompanystafford.co.uk

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We shall process your request to access your information within one month of receipt, or we'll let you know within that time frame if we need more information from you. We will process your request free of charge.

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 If you have any complaints about our use of your personal data, please contact us. You also have the right to complain to the relevant supervisory authority in your jurisdiction. In the UK, the supervisory authority is the Information Commissioner's Office. Contact details for the ICO can be found at https://ico.org.uk/ .

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If you have any further queries or comments on our Privacy Policy, please contact us via 01785 748259 or email admin@thecarecompanystafford.co.uk

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We also welcome your views about our website and our Privacy Policy.