January 2019

by Chantelle Betts - Care Co-ordinator

In summary we issued 42 surveys to our homecare team in January 2019, electronically and anonymously. We received 22 replies and chased the team twice for responses.


The great news is that 90% our team feel satisfied with their jobs and proud of our brand we have created and have significant information sent to them about the company. 

The areas we have identified we need to improve on for around 9 of the carers is ensuring they are aware of career development opportunities, our Lead Carer Programme and ensure all carers are involved in decisions about their work. We will act on this and communicate this to the team. 

The responses came from two distinct age groups, half being under 30 and the other half being 40-60. 16 of the carers have worked for the company for around a year and 90% of the responses said they would recommend the company to a friend as an employer.

We want to consider out approach to training this year which is why the response was important here. The responses are even with classroom, field based, and online training and we will therefore adopt the approach of continuing using classroom and field-based training with refresher courses online to suit everyone’s requirements. The initial induction and ongoing training sessions are to ensure our carers feel they are trained healthcare professionals our response of 98% of carers backs this up. 

The other feedback we have gathered says:

• A high percentage of carers know who their line manager is

• They know who to go to when they need help or support

• As a company we abide by health and safety regulations

• Carers prefer monthly face to face meetings rather than telephone discussions

• Over 90% of the carers said they feel the amount of work expected of them is reasonable.

It was clear from the survey that some of the care team are unaware of the career development opportunities which come via our Lead Carer Development Programme.

Chantelle Betts

Care Co-ordinator

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1 Station Road, ST20 0EZ,Gnosall,Staffordshire

Phone: 01785 748259



The Angel Building

12 Westport Road,Burslem,Stoke on Trent,ST6 4AW

Phone: 01782757606